Orders Overview

The Orders section gives you a unified view of all orders across every sales channel — whether they came through your POS, Shopify, eBay, Amazon, WooCommerce, or any other connected channel. From here, you can track fulfillment status, update order states, and manage the complete order lifecycle.

Location: /orders

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Orders List

The Orders List displays all orders in reverse chronological order. Each row shows:

Column	Description
Order #	Unique order identifier
Source	Where the order came from (POS, Shopify, eBay, etc.)
Customer	Customer name or "Guest"
Date	Order date and time
Items	Number of line items
Total	Order value
Payment Status	Paid, Pending, Partial, Refunded
Fulfillment Status	Pending, Processing, Shipped, Delivered, Cancelled
Actions	View, update status

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Order Statuses

Payment Status

Status	Meaning
Paid	Payment collected in full
Pending	Awaiting payment
Partial	Partially paid (deposit or partial payment collected)
Refunded	Fully refunded
Partially Refunded	Partial refund issued
Voided	Order cancelled before payment

Fulfillment Status

Status	Meaning
Pending	Order received, not yet started
Processing	Being picked, packed, or prepared
Shipped	Dispatched to customer (tracking number may be present)
Delivered	Confirmed delivery
Cancelled	Order cancelled
On Hold	Awaiting action (customer issue, stock, etc.)

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Order Sources

Orders in Newclear come from:

• POS — Transactions completed at the Point of Sale
• Shopify — Orders synced from your connected Shopify store
• eBay — Orders synced from eBay listings
• WooCommerce — Orders synced from WooCommerce
• Amazon — Orders synced from Amazon Seller Central
• Walmart — Orders synced from Walmart Marketplace
• Manual — Orders created directly in Newclear

Each order shows its source badge so you always know where it originated.

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Syncing Orders from Channels

Newclear automatically syncs orders from connected channels on a regular schedule (typically every 15–30 minutes). You can also trigger a manual sync:

1. Go to Channel Listings → [Channel Name]
2. Click Sync Now

Or from the Orders page:

1. Click the Sync Orders button in the top toolbar
2. Newclear fetches the latest orders from all connected channels

note

Order sync pulls new orders and updates the status of existing ones. Historical orders from before you connected a channel are not retroactively imported (depending on channel API limits).

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Updating Order Status

You can manually update the fulfillment status of any order:

1. Click the order to open its detail view
2. Click Update Status or the status dropdown
3. Select the new fulfillment status
4. Optionally add a note (e.g., tracking number)
5. Click Save

For Shopify and WooCommerce orders, Newclear can push the status update back to the channel so the customer receives a fulfillment notification from the original channel.

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Order Detail View

Click any order to see the full detail:

Header

• Order number, source badge, date
• Customer info (name, email, phone)
• Payment status and fulfillment status badges

Line Items

• Product name, SKU, condition
• Quantity ordered
• Unit price and line total
• Discount applied (if any)

Financials

• Subtotal
• Discounts
• Shipping (if applicable)
• Tax
• Total
• Payment method and collected amount

Fulfillment

• Warehouse assigned
• Tracking number (if entered)
• Shipment notes

History Log

• Every status change with timestamp and user

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Filtering Orders

Use the filter panel to narrow the orders list:

• Source — Filter by channel (POS, Shopify, eBay, etc.)
• Payment Status — Paid, Pending, Refunded
• Fulfillment Status — Any fulfillment state
• Date Range — From/to date picker
• Customer — Filter by customer name or email
• Product — Filter orders containing a specific SKU

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Dashboard Order Widgets

Two dashboard widgets are directly tied to the Orders system:

• Pending Sales Payments — Orders where payment is not yet collected
• Pending Sales Delivery — Paid orders awaiting fulfillment

See Dashboard Overview for details.