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Newclear Connect

Newclear Connect is a lightweight desktop application that bridges your Newclear web account with local hardware and integrations on your computer. It runs in the background on your Windows or Mac machine and enables features that browser-based apps cannot access natively — most importantly, direct receipt printer integration.

Setup Location: /settings/connect


What Newclear Connect Does

FeatureDescription
Receipt PrintingPrint receipts to any local network or USB printer without browser print dialogs
Label PrintingSend barcode/price labels to a connected label printer
Local Hardware BridgeConnect USB barcode scanners, cash drawers, and display poles
Background SyncPerform local data sync operations
Integration BridgeAct as a middleware between Newclear and local software (ERP, accounting)

Installing Newclear Connect

Step 1: Download the Installer

  1. Go to Settings → Connect in Newclear
  2. Click Download Newclear Connect
  3. Choose your platform:
    • Windows (.exe installer)
    • macOS (.dmg installer)

Step 2: Install

Windows:

  1. Run the .exe installer
  2. Follow the installation wizard
  3. Allow Newclear Connect when prompted by Windows Defender/SmartScreen
  4. Newclear Connect installs and starts automatically

macOS:

  1. Open the .dmg file
  2. Drag Newclear Connect to Applications
  3. Open the app from Applications
  4. Allow it in System Preferences → Security if prompted

Step 3: Connect to Your Newclear Account

  1. Newclear Connect opens to a setup screen
  2. Click Scan QR Code
  3. In your Newclear web account, go to Settings → Connect
  4. A QR code is displayed
  5. Scan it with the Newclear Connect setup screen's camera mode (or click the QR icon)
  6. The app is paired to your Newclear account automatically

Receipt Printer Setup

Once Newclear Connect is installed and connected:

Adding a Printer

  1. Open Newclear Connect from the system tray (Windows) or menu bar (Mac)
  2. Go to Printers
  3. Click + Add Printer
  4. Choose printer type:
    • Network Printer — Printer on your local network (enter IP address)
    • USB Printer — Printer connected directly to this computer
    • Windows Printer — Any printer installed in Windows
  5. Give it a name (e.g., "Front Desk Printer", "Thermal Receipt")
  6. Click Test Print to verify

Assigning to POS

  1. In Newclear web, go to Settings → Connect → Printers
  2. You'll see printers registered by the Connect app
  3. Assign the desired printer as the Default Receipt Printer
  4. Now when you click Print Receipt in POS, it prints directly — no dialog box

Cash Drawer Integration

If you use an RJ11-connected cash drawer (most receipt printers have a cash drawer port):

  1. Connect the cash drawer to your receipt printer's cash drawer port
  2. In Newclear Connect → Printers, select your receipt printer
  3. Enable Cash Drawer toggle
  4. Set trigger: On Sale Complete or Manual Only

When a sale completes at POS (with cash payment selected), the drawer opens automatically.


Label Printer Setup

For barcode and price label printing:

  1. Connect a label printer (Zebra, DYMO, etc.) to your computer
  2. In Newclear Connect → Printers, add the label printer
  3. Configure label size and format
  4. In Newclear, when printing labels (from Products → [Product] → Print Label), the job is sent directly to the label printer

Display Pole (Customer Display)

If you have a customer-facing display pole:

  1. Connect the display to your computer
  2. In Newclear Connect → Hardware, add the display
  3. The display shows: current cart items, totals, and payment confirmation in real time during POS sales

Newclear Connect Status

The app runs in the background and shows status in your system tray/menu bar:

IconStatus
🟢 GreenConnected and running normally
🟡 YellowConnected but printer offline
🔴 RedDisconnected from Newclear account
⚫ GreyConnect app not running

If the icon is red, open Newclear Connect and re-pair it using the QR code from Settings → Connect.


Auto-Start

Newclear Connect is configured to start automatically with your computer. If it doesn't:

  • Windows: Check Task Manager → Startup apps
  • macOS: Check System Preferences → Users & Groups → Login Items

Updating Newclear Connect

When an update is available, Newclear Connect will show an update notification in the system tray. Click Update Now to install. Updates are small and install in seconds.