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Loyalty & Credits

Newclear's Loyalty & Credits system lets you reward customers with store credits that they can redeem at checkout. Credits are a flexible tool — use them for loyalty rewards, promotional gifts, refund credits, or just goodwill gestures.

Location: /sales/loyalty

How Credits Work​

Credits are a monetary value stored on a customer's account:

  • Credits are denominated in your store's currency (e.g., 1 credit = $1.00)
  • Credits can be earned automatically based on purchase rules
  • Credits can be assigned manually by staff
  • Credits are redeemed at POS checkout like a payment method
  • Credits do not expire by default (configurable)

Credit Rules​

Credit Rules define how customers automatically earn credits. For example:

  • "Earn $1 credit for every $20 spent"
  • "Earn 5 credits on their birthday month"
  • "Earn 10 credits on first purchase"

Creating a Credit Rule​

  1. Go to Sales & Finance → Loyalty & Credits → Rules
  2. Click + New Rule
  3. Configure:
FieldDescription
Rule Namee.g., "Standard Purchase Rewards"
TriggerPurchase completion, Birthday, First Purchase, Manual
Earn RateCredits earned per dollar spent (e.g., 0.05 = 5 cents per $1)
Minimum PurchaseMinimum order value to qualify
Applies ToAll customers, specific customer groups
Max Credits per TransactionCap on credits earned in a single sale
ExpiryDo credits earned under this rule expire? If yes, after how many days?
  1. Click Save Rule

Rule Stacking​

Multiple rules can be active simultaneously. If a customer qualifies for multiple rules on the same transaction, all applicable rules fire (unless you configure rules to be exclusive).

Manually Assigning Credits to a Customer​

Staff can add credits to any customer's account at any time:

  1. Go to Customers and open the customer's profile
  2. Click Add Credits
  3. Enter:
    • Amount — Credits to add
    • Reason — Optional note (e.g., "Loyalty reward for 1-year anniversary")
  4. Click Save

The customer's balance updates immediately and is visible in their profile and at POS checkout.

Viewing a Customer's Credit Balance​

  • Customer Profile → shows current balance prominently
  • POS → when a customer is selected, their balance is shown in the payment section
  • Reports → loyalty reports show total outstanding credits and redemptions

Redeeming Credits at POS Checkout​

  1. At POS, scan/search items and add to cart
  2. Select the customer from the customer panel
  3. Their available credit balance is shown below the customer name
  4. In the Payment Method section, select Store Credit
  5. Newclear applies credits up to the order total
  6. If credits cover the full amount → sale is complete
  7. If credits don't cover the full amount → select a second payment method for the remainder (split payment)

Split Payment with Credits​

  • Customer has $30 in credits, order total is $50
  • Select Store Credit → $30 is applied
  • Select Card → charge remaining $20 via Stripe Terminal

Credit Expiration​

By default, credits don't expire. If you enable expiration on a credit rule:

  • Customers are notified (if email notifications are configured) before credits expire
  • Expired credits are automatically removed from the balance
  • Expiry dates are visible in the customer's credit history

Credits on Refunds​

When a refund is issued:

  • Cash/Card refund: Credits earned on the original sale may be reversed (configurable)
  • Credit note refund: The refund amount is added to the customer's credit balance instead of a cash/card refund
  • To issue a credit note instead of a cash refund: in the refund modal, select "Refund to Store Credit"

Loyalty Reports​

Go to Sales & Finance → Reports → Loyalty for:

  • Total credits issued (all time and by period)
  • Total credits redeemed
  • Outstanding credit liability (total unspent credits)
  • Top customers by credits earned
  • Credits about to expire